ICG Support is available to provide assistance and make sure your needs are met in a timely manner during all phases of your merchant account - from the application process and technology development to payment processing and settlement reports. Our support representatives are available during our standard operating hours from 9am - 5pm Eastern Time, Monday - Friday. Priority or emergency cases outside of this timeframe will be routed to our oncall support team 24 hours a day.
Login to the Partner Zone to initiate a new Support Case or to get updates and visibility into open or pending cases. We look forward to serving you and appreciate your business!