Job Title: Support Representative
Department: Customer Support
Reports To: Senior Support Representative
The Support Representative is responsible for providing customer and technical support for iCheckGateway.com's clients. This includes answering customer questions, troubleshooting technical issues, and resolving customer complaints. The Support Representative must be able to work independently and as part of a team, and must have excellent communication skills.
Essential Duties and Responsibilities:
- Provide customer support via phone, email, and chat
- Answer customer questions about iCheckGateway.com's products and services
- Troubleshoot technical issues with iCheckGateway.com's products and services
- Resolve customer complaints in a timely and efficient manner
- Work with other departments to ensure that customer issues are resolved quickly and effectively
- Stay up-to-date on the latest iCheckGateway.com products and services
- Follow all company policies and procedures
- Bachelor's degree in a business or technical field
- 1-2 years of experience in customer support or technical support
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Experience in the payment industry is a plus
- Competitive salary
- Comprehensive benefits package
- Opportunity to work with a growing company
- Collaborative and supportive work environment
- The ideal candidate will have a strong understanding of the payment processing industry and the challenges that businesses face in this area.
- They will also have excellent problem-solving skills and be able to think critically to identify and resolve customer issues.
- In addition to providing customer support, the Support Representative may also be responsible for creating and updating knowledgebase articles, developing training materials, and participating in marketing and promotional activities.
- The Support Representative will be working in a remote setting, so they must be able to work independently and effectively communicate with customers and colleagues via phone, email, and chat.
If you are a highly motivated and results-oriented individual with the skills and experience to be successful in this role, we encourage you to apply.