Payment Portals
The following FAQs will guide you on how to handle Payment Portals in the Online Terminal.
What is the timeframe for a custom online payment page?
Typically, a standard custom payment page that is designed to look like the merchant's website with minimal additional requests (ie: one extra custom field, etc.) takes about three business days to complete once it has been sent for development.
The turnaround time on payment pages with extra custom specifications varies based on the merchant's requests, usually anywhere between 4-7 business days (of course it could be longer depending on the complexity of the requests and the number of projects in the line ahead of theirs).
Here are the different phases for the payment portal development. Overall, it can take a minimum of 10 - 17 days for a level 1 portal and possibly more, depending on the response time/changes from the merchant.
- Request/Confirm Specifications for the payment portal from the merchant - This request is usually sent to the merchant within 1-2 business days from the time the Welcome Email has been sent.
The payment portal requirements are usually sent to the tech team the same day we receive them from the merchant. The timing depends on how long it takes for us to be able to confirm the specifications with the merchant.
- Development - Development for a level 1 payment portal usually takes 2-3 business days, depending on the number of projects in line for development.
- Internal Review - The QA team tests the design and functionality of the portal to make sure it meets the merchant's requirements. The portal may be sent back to Development for changes as needed. This could take 3-5 business days to complete.
- Merchant Review - The test payment portal link is sent to the merchant for review. Any changes will be sent back to Development and Internal Review before being sent to the merchant to review again. The timing for this phase depends on the response time of the merchant and the number of changes requested, if any.
- Publish to Production - Once we receive approval from the merchant, the request is sent to the tech department to publish the payment portal to production. This could take 3-5 business days to complete.
- Live Link - After the payment portal is published, the live credentials are added and the live link is sent to the merchant within 1-2 business days.