Annual Review

Starting the Annual Review Process

The Annual Review is located in the left menu of the Online Terminal. The merchant will receive an email when the Annual Review is initiated by an ICG Representative.

Feature	Description
Active Merchant	Select the merchant in the drop-down to view the associated merchant transaction
Language	Select the preferred language in the drop-down
	Select to view dashboard in full screen
	Select to minimize the menu bar
Search	Enter the entity to display the transaction data based on the search
Previous	Go to previous tab
Next	Go to next tab

The merchant can open the Annual review page (navigate to that page as shown in figure 1 below, or click on the link provided via email).

Figure 1: Annual Review page menu.

If the Annual Review is up-to-date, no action is required from the Merchant side and you will see this message "Annual Review is up-to-date".
Once a review email is triggered, the annual review page on the Online Terminal will display a form that you can use to fill and save the information.

Note:

Every page has some validation on the fields marked as mandatory, and you won't proceed to the next step or save the information without filling in the required information.

Initially, the Annual Review (AR) form in the New Online Terminal is filled with the merchant information which is already on file. A user can add, remove or update what’s on display.

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Step 1: Business Information

At this step, the user fills business information, as already shown by the fields in figure 2 below:

Figure 2: Business Information of an user

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Step 2: Questionnaire

This form takes a legalese approach. The user indicates whether they are processing ACH transactions online, and the resultant legal standing that allows them to do the same. Complete the questionnaire, then click Next.

Figure 3: Business Questionnaire

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Step 3: Owner/Officer Information

Owner/Officer information tab is used to add owner/officer details. You can also add intermediary business ownership.

Note:

Validation will appear for total % of Minimum ownership and Maximum ownership for added owner(s).
Users will not be able to proceed until ownership has a minimum of 51% or a maximum of 100%. ALL individuals or businesses with at least 25% ownership in the business must be listed. (Please start with the largest shareholder and add additional owner/officers as needed.)

Figure 4: Owner/Officer Information

Click the Add Owner/Officer button. The fields appear without any information. The user needs to fill the information.

Field	Description
Name	Enter the name
Title	Enter the title
% of Ownership	Enter the percentage of ownership
Home Address	Enter the home address
City	Enter the city name
State	Enter the state name
Zip	Enter the zip code
Email Address	Enter the email address
Phone Number	Enter the phone numbe
Last 4 Digits of SSN	Enter the last 4 digits of SSN
Date of Birth	Click the calendar widget. Select your date of birth

Feature	Description
Edit	Click the Edit button. The fields appear with owner/officer information. Modify/update the information
Delete	Click the Delete button. The respective owner/officer entry is deleted

Intermediary Business Ownership

The intermediary business ownership information is added only if the business have other investors (business) who have 25% or greater ownership stake.

To add intermediary business ownership information, choose the appropriate radio button "Yes". The fields appear without any information. The user needs to fill the information.

Note:

By default No radio button is selected.

Figure 5: Intermediary Business Ownership.

Field	Description
Intermediary Business Name	Enter the intermediary business name
Intermediary Contact Name	Enter the intermediary contact name
Intermediary Contact Title	Enter the intermediary contact title
Intermediary Business Ownership %	Enter the intermediary business ownership %
Intermediary Contact Phone #	Enter the intermediary contact phone number
Intermediary Contact Email	Enter the intermediary contact email address
Intermediary Business Tax ID	Enter the 9 digits intermediary business tax ID

Click the Add Intermediary Business Ownership button to add the information.

Feature	Description
Edit	Click the Edit button. The fields appear with intermediary business ownership information. Modify/update the information.
Delete	Click the Delete button. The respective intermediary business ownership entry is deleted

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Step 4: Contact Information

In Contact Information screen, you can fill the information in the below sections:

Authorized Signer
Business Contact
Technical Contact
Authorized Support users

Authorized Signer

The authorized signer is responsible for the annual merchant account review and any account changes, such as bank account, mailing address, or other contacts on file.

Click the Add Signer button. The fields appear without any information. The user needs to fill the information.

Figure 6: Contact Information - Authorized Signer

Field	Description
Authorized signer name	Enter the authorized signer name
Authorized signer email	Enter the authorized signer email
SMS Enabled phone number	Enter the SMS enabled phone number

Feature	Description
Edit	Click the Edit button. The fields appear with authorized signer information. Modify/update the information.
Delete	Click the Delete button. The respective authorized signer entry is deleted

Business Contact

The business contact can create authorized support users or update email addresses for notifications. They cannot make account changes.

Figure 7: Contact Information - Business Contact

Field	Description
Business Contact Name	Enter the business contact name
Business Contact email	Enter the business contact email

Technical Contact

The technical contact would receive technical information such as notifications of maintenance windows, API credentials, etc.

Figure 8: Contact Information - Technical Contact

Field	Description
Technical Contact Name	Enter the technical contact name
Technical Contact Email	Enter the technical contact email

Authorized Support Users

The authorized support users cannot make changes to the account, but can submit requests for support regarding processing, etc. These users are managed by the merchant in the Online Terminal and do not need to be reported on this form.

Figure 9: Contact Information - Authorized Support Users.

Field	Description
Notification Type	Email Address
Billing Notices (Receives monthly ICG billing statements)	Enter the email address to receive the billing notices
System Notices (Includes copies of customer receipts, returned transaction notifications, declined recurring transaction notices)	Enter the email address to receive the system notices
Proof Of Authorization Requests (ACH Only) (Receives any requests for documentation to prove an ACH transaction was authorized by the customer)	Enter the email address to receive any requests for documentation

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Step 5: Payment Processing Methods

Payment Processing Methods screen allows the user to choose additional ways to process payments with iCheckGateway.com. The user has to acknowledge their details in the Authorized Signature by filling the necessary information.

Figure 10: Payment Processing Methods.

Check the appropriate option in the payment processing methods. The valid values are:
- Online Terminal
- Quickbooks Desktop Plugin
- IVR
- API Integration
- Payment Portal
- Quickbooks Online Plugin
- Shopping Cart Plugin
- iCG Invoicing
Enter the details in the Details field.

Authorized Signature

The user acknowledges by providing the entering the information in the respective fields.

Figure 11: Authorized Signature.

Field	Description
Print Owner/Officer Name	Enter the print owner/officer name
Date	Click the calendar widget. Select the date on which the user acknowledge
Email Address	Enter the email address
Title	Enter the title of the user Mr. Mrs. Miss
Phone	Enter the phone number

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Step 6: Documents

Once all the mandatory information is filled, the form will be auto saved. You have to upload the required document, and click the Send for Signature button.

Figure 12 : Documents.

You will receive an invitation from Adobe Sign to sign the form . This happens via the email you included at the “Authorize Signature” area (Step 6: Payment Processing Method).