Proof of Authorization

The proof of authorization (POA)  process makes it possible to understand whether a given merchant has been authorized to perform a specific ACH transaction.

Table of Contents

Overview

A POA request is triggered by an iCG admin, and you should receive an email with an invite to POA. 

POA Request email sample

Figure 1: POA Request email sample.
 
Feature
Description
Active Merchant
Select the merchant in the drop-down to view the associated merchant transaction
Language
 Select the preferred language in the drop-down
Full screen button
Select to view dashboard in full screen
Select to minimize the menu bar
Search
Enter the entity to display the transaction data based on the search
Previous
Go to previous tab
Next
Go to next tab
Send Email Click to send transaction details via email
Send SMS Click to send transaction details via SMS
Close  Click to close the transaction details screen

Back-To-Top

Step 1: Initiating POA Process via Email

Click the link in the email (as shown in figure 1). The POA request screen is displayed.

Table of POA Requests
Figure 2: POA Request.
 
Field Description
POA Request ID Uniquely identifies the POA Request
First Name The merchant’s first name
Last name The merchant’s last name
Date The date when the POA request was created
Confirmation Number This is the payment confirmation number
Amount This is the amount related to the POA request, in USD
SEC Code Identifies the NACHA payment type
POA Status This is the status of the POA, and varies from pending to complete
Feature Description
View Documents Allows you to add/edit documents related to the POA request
Transaction Details Allows you to view transaction data related to the POA request. This includes the amount spent and the customer who made the transaction

Before making a POA request, make a note of the following points:

  • The POA Status column helps you to know the status of a POA request at any time.
  • You must upload at least one document before submitting a request, or proceeding to the next step.
  • Use different document names when uploading files. Using the same file name to indicate different documents may lead to a conflict.

Back-To-Top

Step 2: POA Request - View Documents

Click the View Documents button. The Documents screen is displayed.

Uploading a document
Figure 3: Upload a document
 

If the document is uploaded successfully, the list of uploaded documents is displayed in the table.

Document successfully uploaded
Figure 4: Document successfully uploaded.
 
Field Description
Name  Displays the name of the document
Size Displays the size of the document
Added By Displays the name of the user who has added the document
Added Date Displays the date on which the document is added
Features Description
Download Click the Download button to download the document
Delete Click the Delete button to delete it
Close Click the Close button to close the document screen

Back-To-Top

Step 3: Submit the Request

The user has to select the request ID that matches the one in the POA request table from the drop-down, then click the Submit button.

Figure 5: Submit a POA request

  • The Warning dialog box pop ups.
  • Click Yes to submit the request.
Click "Yes" to submit POA request
Figure 6. Warning 
 
  • Once the request is submitted, the request status changes to Submitted.
  • An iCheckGateway admin will work on your request. The request will either be accepted or rejected.

Back-To-Top

Step 4: Rejection of a POA Request

In the case of a rejection, you will see the status become Issue to Address. In such a case, you have to re-upload the files related to the POA request, (repeat step 2 above).

Issue to Address
Figure 7. Status of a rejected request
 

If successfully done, the status changes from Issue to Address to Complete.

Status of complete/accepted request
Figure 8. Status of a complete/accepted request. 

Step 5: POA Request - Transaction Details

Click the Transaction Details button. The Transaction Details screen is displayed. There are two tabs:

  • Transaction Details
  • Customer

Transaction Details

Transaction Details

Figure 9: Transaction Details.

Field Description
Merchant Code Displays the merchant code
Confirmation #  Displays the confirmation number
Status Displays the status
Transaction Type Displays the transaction type
Transaction Date Displays the transaction date
Amount Displays the amount
Sales tax Displays the sales tax
Routing Number Displays the routing number
Account Number Displays the account number
Invoice Number Displays the invoice number
Memo Displays the memo
Custom 1 Displays the custom 1
Custom 2 Displays the custom 2
Custom 3 Displays the custom 3

Customer

Field  Description
Customer Code Displays the customer code
First Name Displays the first name
Last Name Displays the last name
Company Name Displays the company name
Customer Email Address Displays the customer email address
Billing Address 1 Displays the billing address 1
Billing Address 2 Displays the billing address 2
Billing City Displays the billing city
Billing State/Province Displays the billing State/Province
Billing Postal Code Displays the billing postal code
Customer Phone Number Displays the customer phone number

Back-To-Top