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New Online Terminal Menu

  • Dashboard
  • View Today
  • New Transaction
  • Reporting
  • Customers
  • Invoicing
  • Scheduled Transactions
  • Point of Sale
  • Batch Upload
  • Billing
  • Transaction Search
  • Manage Users
  • QuickBooks Online
  • Utilities
  • Annual Review
  • POA Request

Customers

In Customers screen, you can generate customer reports and also add new customers.

Table of Contents

Customers

Add Customers

View Customers

Edit Customers 

What to do

Feature
Description
Active Merchant
Select the merchant in the drop-down to view the associated merchant transaction
Language
Select the preferred language in the drop-down
Full screen button
Select to view dashboard in full screen
Select to minimize the menu bar
Search
Enter the entity to display the transaction data based on the search
Change the color of the widget
-
Collapse the widget. Click again to expand the widget
 View the widget in new page
Copy
Copy the transaction details in clipboard. The steps to copy the transaction are:
  • Click the copy button
  • The Copy to clipboard dialog box pops up
  • Press ctrl or + C to copy the table data to your system clipboard
  • Click the dialog box or press escape to close the dialog box
Excel
Download the transaction data in excel format
PDF
Download the transaction data in PDF format
Print
Print the transaction data
 
Select to display the number of transaction per page. The valid values are 5, 10, 15, 25, 50, 100. 
First
Go to first page
Previous
Go to previous page
Next
Go to next page
Last
Go to last page

Customers - Filters

Figure 1: Customers - Filters
 
Field
Description
Source
Select the source in the drop-down. The valid values are:
  • All
  • QuickBooks Online
  • Online Terminal 
  • Others
Note: 
This section outlines the origin of the customer.
QuickBooks Online - If your account is linked to the QuickBooks online instance
Online Terminal -  A client was created directly on this portal
Other - A client is created internally by an iCG admin or imported via an API

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Customers

Customers screen provides dashboard view which contains details of all the customers. 
 
Customers
Figure 2: Customers.
 
Field
Description
Search
Enter the entity to display the transaction data based on the search
Customer Code
Displays the customer code
First Name
Displays the first name
Last Name
Displays the last name
Company Name
Displays the company name
Email Address
Displays the email address of the customer
Phone
Displays the phone number of the customer
Source 
Displays the source
Click here for the procedure to create New transaction
Displays the customer details. There are two tabs:
  • Details
  • Payment Methods
Edit the customer details. There are two tabs:
  • Detail
  • Payment Methods
Delete the transaction data. The steps to delete the transaction are:
  • Click the delete button
  • The Delete Credit Card Token dialog box pops up
  • Click the Yes button to delete the transaction data
  • Click the No button to retain transaction data
Note: All credit card data will be deleted too

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Add Customer 

Click the Add Customer link. There are two tabs:

  • Details
  • Payment Methods

Add Customer - Details

Click the Details tab in the Add Customer screen.

Add Customer - Details

Figure 3: Add Customer - Details.
 
Field
Description
Customer Code
Enter the customer code
First Name
Enter the first name
Last Name 
Enter the last name
Company Name
Enter the company name
Email Address
Enter the email address
Billing Address 1
Enter the billing address 1
Billing Address 2
Enter the billing address 2
Billing City
Enter the billing city name
Billing State/Province
Select the state/province from the drop-down
Billing Postal Code
Enter the billing postal code
Phone
Enter the phone number
Notes
Enter additional information, if any
Click Save to save the added data
Click cancel to exit the Add Customer screen

Add Customer - Payment Methods

Click the Payment Methods tab in the Add Customer screen.

Add Customer - Payment Methods

Figure 4: Add Customer - Payment Methods.
 
Field
Description
Method
Displays the method used for transaction
Type
Displays the type
Display
Displays the Credit Card number
Click the Delete button to delete the data
Click the Save button to save the data
Click cancel to exit the View Customer screen
Click the Add button.
Select the appropriate option from the drop-down.
The valid values are:
  • Add Bank Account
  • Add Credit Card

Add Customer - Payment Methods - Add Bank Account

Click the Payment Methods tab, click the Add button and then select the Add Bank Account from the drop-down in the Add Customer screen.

The Add Bank Account tab (Figure 6) is displayed.

Add Customer - Add Bank Account

Figure 5: Add Customer - Payment Method - Add Bank Account.
 
Add Customer - Add Bank Account tab
Figure 6: Add Bank Account.
 
Field
Description
Routing Number
Enter the routing number
Account Number
Enter the account number
Account Type
Select the account type from the drop-down.
The valid values are:
  • Personal Checking
  • Personal Savings
  • Business Checking
  • Business Savings
  • General Ledger
Confirm Account
Re-enter the account number Click the Delete button to delete the data
Click the Add button to Add Bank Account
Click cancel to exit the Add Bank Account tab
Add Customer - Payment Methods - Add Credit Card
 

Click the Payment Methods tab, click the Add button and then select the Add Credit Card from the drop-down in the Add Customer screen.

The Add Credit Card tab (Figure 10) is displayed.

Add Customer - Add Credit Card

Figure 7: Edit Customer - Payment Method - Add Credit Card.
 
Add Customer - Add Credit Card tab
Figure 8: Add Credit Card.
 
Field
Description
Credit Card Number
Enter the credit card number
Name
Enter the customer name
Postal Code
Enter the postal code
Expiration Date
  • Select the month in the Month drop-down
  • Select the year in the Year drop-down
Address
Enter the address
Click the Add button to Add Credit Card
Click cancel to exit the Add Credit Card
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View Customer - Details 

Click the Details tab in the View Customer screen. 

View Customers

Figure 9: View Customers - Details
 
Field
Description
Customer Code
Displays the customer code
First Name
Displays the first name
Last Name 
Displays the last name
Company Name
Displays the company name
Email Address
Displays the email address
Billing Address 1
Displays the billing address 1
Billing Address 2
Displays the billing address 2
Billing City
Displays the billing city name
Billing State/Province
Displays the billing state/province
Billing Postal Code
Displays the billing postal code
Phone
Displays the phone number
Notes
Displays additional information, if any
  • Click the transaction button.
  • Click here for the procedure to create New transaction
Click cancel to exit the View Customer screen

View Customer - Payment Methods

Click the Payment Methods tab in the View Customer screen.

View Customers - Payment Methods

Figure 10: View Customer - Payment Methods.
 
Field
Description
Method
Displays the method used for transaction
Type
Displays the type
Display
Displays the Credit Card number
  • Click the transaction button.
  • Click here for the procedure to create New transaction
Click cancel to exit the View Customer screen

Back-To-Top

Edit Customer - Details

Click the Details tab in the Edit Customer screen.

Edit Customer - Details

Figure 11: Edit Customer - Details.
 
Field
Description
Customer Code
Edit the customer code
First Name
Edit the first name
Last Name 
Edit the last name
Company Name
Edit the company name
Email Address
Edit the email address
Billing Address 1
Edit the billing address 1
Billing Address 2
Edit the billing address 2
Billing City
Edit the billing city name
Billing State/Province
Select the state/province from the drop-down
Billing Postal Code
Edit the billing postal code
Phone
Edit the phone number
Notes
Edit additional information, if any
Click Save to save the edited data
Click cancel to exit the Edit Customer screen

Edit Customer - Payment Methods

Click the Payment Methods tab in the Edit Customer screen.

Edit Customer - Payment

Figure 12: Edit Customer - Payment Methods.
 
Field
Description
Method
Displays the method used for transaction
Type
Displays the type
Display
Displays the Credit Card number
Click the Delete button to delete the data
Click the Save button to save the data
Click cancel to exit the View Customer screen
Click the Add button.
Select the appropriate option from the drop-down.
The valid values are:
  • Add Bank Account
  • Add Credit Card

Edit Customer - Payment Methods - Add Bank Account

Click the Payment Methods tab, click the Add button and then select the Add Bank Account from the drop-down in the Edit Customer screen.

The Add Bank Account tab (Figure 14) is displayed.

Figure 13: Edit Customer - Payment Method - Add Bank Account.
 
Edit Customer - Payment - Add Bank Account
 
Figure 14: Add Bank Account.
 
Field
Description
Routing Number
Enter the routing number
Account Number
Enter the account number
Account Type
Select the account type from the drop-down.
The valid values are:
  • Personal Checking
  • Personal Savings
  • Business Checking
  • Business Savings
  • General Ledger
Confirm Account
Re-enter the account number Click the Delete button to delete the data
Click the Add button to Add Bank Account
Click cancel to exit the Add Bank Account tab

Edit Customer - Payment Methods - Add Bank Account

Click the Payment Methods tab, click the Add button and then select the Add Credit Card from the drop-down in the Edit Customer screen.

The Add Credit Card tab (Figure 16) is displayed.

Edit Customer - Payment - Add Credit Card

Figure 15: Edit Customer - Payment Method - Add Credit Card.
 
Add Credit Card
 
 Figure 16: Add Credit Card.
 
Field
Description
Credit Card Number
Enter the credit card number
Name
Enter the customer name
Postal Code
Enter the postal code
Expiration Date
  • Select the month in the Month drop-down
  • Select the year in the Year drop-down
Address
Enter the address
Click the Add button to Add Credit Card
Click cancel to exit the Add Credit Card

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